1. Consumers Guarantees Act 1993
This warranty is to be read subject to the Consumer Guarantees Act 1993 (“CGA”), and (except where you are not a “consumer”) does not limit your rights under the CGA at all. Where the terms of this contract are at variance with the CGA, the CGA will prevail (except where you are not a “consumer”).
The CGA protects consumers by giving them certain guaranteed rights when they buy goods and services. You are a "consumer" within the definition of the CGA if you acquire these goods from us for personal, domestic, or household use or consumption only. You are not a "consumer" if you are resupplying the goods in trade, or consuming them in the course of a process of production, or manufacture or repairing or treating in trade other goods or fixtures on land.
The CGA requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the CGA says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
2. Fit for purpose
The goods we sell are fit only for the purpose(s) for which they are intended to be used. Please choose carefully as we are under no obligation to offer a refund or exchange of goods if you change your mind.
3. Unacceptable quality
With respect to any unacceptable quality (as defined by the CGA) found in the goods please ensure that you examine the goods for durability, safety, or any defects before supply. In the event that you have no opportunity to do this, then you should within 48 hours of first having the opportunity to discover any unacceptable quality notify us accordingly.
Please note that in determining unacceptable quality you must have regard to the nature of the goods purchased and the price, and consider any statements on the packaging or labels or by the manufacturer on the goods, or made by us at the time of purchase, and any specific defects of the goods drawn to your attention whether by written notice on display or otherwise. Also, the goods must not have been disposed of, lost, destroyed, damaged or tampered with after delivery to you. If they have, then we cannot accept your claim.
All information on this page is valid only at the time of purchase. Warranties are subject to change
Please Note: For warranty purposes, some products will have our Elate logo engraved onto them.
4. Cost of Returns
Please note that you are required to cover the cost of shipping when returning any products back to us. This includes shipping the product back for a warranty claim.